Features
Enough software to run the business, and no more.
Packed Day does a short list of things. They are the ones a small service business spends its week on, and each one is finished rather than roughed in.
Customers
One record, and everything hanging off it.
A customer is their details, a price, a pattern of bookings and a free-text line describing what they actually get. That last one is deliberately not a tidy list of checkboxes: every trade itemises differently, and a structured list that suits one business suits nobody else.
- Search by name, address or email, with status tabs and tag filters over the top
- Sortable columns and paging, so a list of two thousand is still a list
- A timeline per customer: bookings, messages, tasks and edits, newest first
- Add someone in one screen, or bring your existing list in with us
Schedule
Set the pattern once and stop rewriting the diary.
Mark a customer recurring and their future bookings are made ahead of you: every four weeks, the first Monday of the month, every other Tuesday at ten. One-off work drops in beside it, by the day or at a time. Booking ahead again never duplicates anything, so there is no wrong moment to press it.
- A month, a week against the hours, and a list by the day
- Done, skipped and paid are three separate facts, because they are
- Money sits on each booking itself, with no invoice to raise and no ledger to keep
- Call them visits, appointments, sessions, jobs or calls: the whole workspace says your word
Booking page
Let people book a time without asking you for one.
Every business gets a page of its own at a link to share. It offers the times you are actually free, worked out from the hours you set less what is already booked, and a time someone picks is held in your diary until you confirm it. They get an email straight away saying you have their request, confirming it sends them the time, and what they write back lands in your inbox.
- Your hours per weekday, how long a booking is, and the days you are off
- Your title and your question, and no address or plan question if they don't fit
- Two people reaching for one slot cannot both have it
- Switch it off and the page is gone, with everything already booked kept
Inbox
A conversation per customer, in both directions.
Send a message and it goes out as an email from your business, with a link of its own on it. The customer taps it, types, and what they write comes back into the right conversation. There is nothing for them to join and nothing to install.
- One thread per customer, newest conversation first
- The link is all they need: no account, no password, nothing to install
- It opens their conversation and nothing else, and only theirs
- Quick messages for the lines you send every day
Workflows
The follow-up happens without you.
When something happens -- a booking done, a visit paid, a booking online, an enquiry, a customer reaching a stage, or a visit coming up tomorrow -- wait if you like, check a thing or two, then send them a message, add a task, tag them or move them on. Built from cards that read as a sentence, so you can see what it will do before it does it.
- Ask for a Google review a couple of hours after the work, once per customer
- Remind people the day before, with the day and the time
- Chase an unpaid booking with a task, three days after it was done
- Everything is checked again when a wait is over, so an undone booking sends nothing
Tasks and tags
The things that fall through the gaps.
The quote you promised on Friday, the gate code you keep meaning to ask for, the customer who wants moving to fortnightly in spring. Tasks hang off the customer they belong to. Tags are for the questions a status field cannot answer.
- Follow-ups with a due date, tickable from the office or the van
- Unticking a task keeps the date it was first done, so history stays honest
- Tag anyone with anything, then filter the customer list by it
- Tags are yours to invent, with no fixed vocabulary to fight
On the phone
The day, in your pocket.
A proper app rather than a shrunken website. Today's bookings and who is next, the customer in front of you, your inbox and what you are owed. What you tap out there is on the office screen before you have put the phone away.
- Today: who is next, what has been paid, and a tick for each one done
- Schedule: the week ahead, a day at a time
- Customers: native search, tap-to-call, booking history and timeline
- Inbox: read and answer a reply from the doorstep
- Money: who owes you, and a reminder ready to send
AI assistants
Ask Claude what's waiting on you.
Connect Claude, ChatGPT or any assistant that speaks MCP to your workspace, and ask it about your business in plain words: what is on this week, who owes you, what a customer said last. It can answer for you too, replying to a customer or confirming a booking, and it shows you each message before it goes. Included on every plan, with no limit on how much you use it.
- Paste one address into your assistant and sign in as you would to the app
- It sees one business, as you, and only what you can see
- Anything it sends goes in your name, into the conversation and your audit log
- Disconnect it from Settings and it stops at once
Your team
Everyone sees the same day.
Add the people who work for you and they get the same schedule, the same customers and the same inbox. There is no public sign-up to police: accounts are added by you, from inside the admin.
- Add and remove team members yourself
- Everyone works from one schedule, so nobody is holding a stale copy
- No passwords: everyone logs in with a code sent to their email
- Removing someone leaves their work in the record, unattributed rather than deleted
Your website
A website that feeds the workspace.
No website, or one that emails you a form nobody reads? Fabrio, the studio that makes Packed Day, builds websites for service businesses, and every one is connected to your workspace from the start. Someone who finds you online is a customer in Packed Day before you have seen the email.
- A contact form whose enquiries arrive in your inbox, ready to answer
- Your open times on your own site, booking straight into the diary
- Designed and written with you, with local SEO so people nearby find you
- Already have a site? Your developer can connect its forms to the same place
Your data
A database of your own.
When your workspace is created, so is a database that holds your business and nothing else. Your customers are not rows in a shared table filtered by an ID that somebody has to remember to include in every query. The separation is physical.
- One database per business, created when you are set up
- Hosted in the UK and Europe
- Export your customers and bookings whenever you want them
- Close your account and the database goes with it
TomorrowIt starts again, already planned
Have a look at it with your own customers in it.
We set the workspace up before you see it, so the first screen you look at is your business rather than a demo.